Why did Bourne Group choose the Pre Enrolment service?

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Construction contractor Bourne Group moved away from an online induction system product to create their own bespoke system through the Pre Enrolment service. This approach helped Bourne Group to digitalise both their health and safety procedures and their on-site processes.
Bourne Group Logo
Bourne Group Logo

Bourne Group wanted to replace a disappointing product with a custom software service

Before engaging with the Pre Enrolment service in early 2020, construction contractor Bourne Group used an online induction system ‘product’ for 12 months. The product fell short of expectations, failing to deliver on what had been promised.
Bourne Group needed a bespoke, custom software solution; they wanted a tailored service that was also cost effective. Pre Enrolment was the ideal solution; a GDPR compliant, online induction system that would digitalise Bourne Group’s existing processes and evolve and develop with their changing needs and requirements.

Bourne Group was able to digitalise their processes properly through the Pre Enrolment service

Working closely with the Group Development Director and the health and safety team, Bourne Group’s existing health and safety procedures and on-site processes were mapped out. The key requirement of the digitalisation was to maximise automation and distribute the administrative responsibilities across the supply chain. The resulting system also needed to be easy to use and intuitive for the end user, whether this was an operative (construction worker) on site, or an administrator verifying accounts.
Laptop displaying the Bourne Ready system, on the Induction page, showing a slideshow titled 'Lifting & Working at Height'.
Graphic of 3 User Guide documents explaining what the Bourne Ready Pre Enrolment Induction system, and how to use it.

Considering the user experience first makes the best online induction system

The user experience was carefully considered by drawing out step-by-step diagrams of the journey that each operative and administrator would take through the system. This helped to make the process as concise as possible for construction workers and, in addition, defined the necessary permissions for each administrator tier.

Thorough planning before and during the development of the system ensured that everyone had access to the necessary data to carry out all of their responsibilities whilst remaining fully compliant with the GDPR and their health and safety policies. The step-by-step user journeys and definition of permissions mitigated the risk of an operative or administrator missing out relevant steps and/or being forced to complete non-applicable steps. It created a tailored induction process, based on the operative’s trade, profession or role on site.
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Bourne Group’s Pre Enrolment system is built around their organisational structure

The bespoke ‘Bourne Ready’ web application is built around Bourne Group’s organisational structure. The individual companies that make up Bourne Group are listed on the system. The administrators for each company only have access to the digitalised data for people who work in their company. Furthermore, administrators have restricted permissions to ensure that they only have access to relevant operative data that they need to perform their role.

These permissions and restricted access not only ensure full compliance with the GDPR, but also help prevent administrators becoming overwhelmed with data, features and functions that they do not need to use.

Bourne Group is able to share administrative responsibilities across the supply chain

Administrators are not solely limited to Bourne Group employees. To distribute the administrative responsibilities across the supply chain, each supply chain company is able to access their own administrator panel. On this panel, each supply chain administrator has unique permissions that allow them to access a table of all their employees. The information that each employee has uploaded during the online induction process can be reviewed and verified by the supply chain administrator.

Tablet displaying the Bourne Ready website, on the 'Employment Information' page with a drop down box of company names.

Pre Enrolment gave Bourne Group an online induction system with future potential

The web application, Bourne Ready, was launched in 2020; a bespoke online induction system with reporting capabilities that digitalised all existing health and safety procedures and on-site processes.
This tailored Pre Enrolment system has the potential to grow and evolve with Bourne Group, meeting their changing needs and requirements. The Pre Enrolment service can provide new features and functions to digitalise any new process.
Since 2020, Bourne Group has used the Pre Enrolment service to evolve Bourne Ready, digitalising a new observation and near miss reporting process and a more thorough risk assessment procedure.

Pre Enrolment simplified the user experience to improve the accuracy and consistency of data

Ensuring the accuracy of entered data was a key factor for Bourne Group; the consistency of a digitalised dataset affects its usability and makes a significant difference when ensuring compliance with health and safety policies. This was achieved by simplifying the user experience; minimising the amount of work and effort for the end user helps to keep the information that they provide accurate and consistent.
One example of this was using custom software to link Bourne Ready with Bourne Group’s approved supply chain list. This meant that operatives using the web application simply needed to select their employer from a drop down list. Choices, options and questions later on in the process were then limited or predetermined by the selected employer. The Pre Enrolment service ensured that the data collected by Bourne Ready was accurate and consistent by making the process easy for operatives.

What was Bourne Group’s experience using Pre Enrolment?

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